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FAQs

How is The Centurion® Lounge responding to COVID-19?

Your health and safety continue to be our top priority. That’s why we’ve implemented The Centurion® Lounge Commitment, which features additional health and safety procedures so our lounges continue to be a safe, clean, and welcoming space for you, whenever you’re ready to start traveling again.

Learn more about The Centurion® Lounge Commitment and which lounges are currently open here, or visit our Lounge At Home page to bring parts of the lounge experience to you, right at home.

What Centurion® Lounge guest policy changes are coming?

Centurion Lounge Complimentary Guest Access

Beginning February 1, 2023, U.S. American Express Platinum and Business Platinum Card Members, and the Additional Platinum Card Members on their accounts, will receive complimentary lounge access for up to two guests only if their total eligible annual purchase on their account is $75,000 or more each calendar year – this will start with the 2022 calendar year. If the annual purchase amount of $75,000 is not reached, Platinum Card Members and Additional Platinum Card Members on the account will need to pay a $50 fee for each guest they bring into a Centurion Lounge.

Starting in 2022, you will be able to check your Platinum Card’s spend tracker in the Membership tab within the Amex App, or the Benefits Dashboard in your American Express online account. Eligible purchases may take up to 12 weeks to be reflected.

This change only applies to U.S. Platinum Card and U.S. Business Platinum Card Members. There is no purchase threshold required for complimentary Centurion Lounge guest access for Corporate Platinum Card and Centurion Members. This change currently only applies to all U.S. locations of The Centurion Lounge, the London Heathrow (LHR) location and the Hong Kong (HKG) location.

What is Escape Lounges - The Centurion® Studio Partner?

We’re excited to announce our collaboration with Escape Lounges - The Centurion® Studio Partner as part of The Centurion® Network. Centurion, Platinum, and Delta Reserve Card Members can enjoy complimentary access to a number of Centurion Studio locations. Centurion Studios will provide exclusive perks inside the lounge. Card Members can enjoy an exclusively curated menu (including a Complimentary Premium Bar Snack and a selection of Complimentary Cocktails, Spirits, and Wines) and access to The Centurion® Lounge Digital Library. You will be presented with a QR code upon check-in to take advantage of these exclusive perks.

Who is eligible to visit The Centurion® Network?

Access to The Centurion® Lounge and Escape Lounges - The Centurion® Studio Partner is complimentary for global Platinum Card®, Delta Skymiles® Reserve Card and Centurion® Members. Delta Skymiles® Reserve Card Members have access to Centurion Lounges located in the United States, Hong Kong, and London only.

To access The Centurion® Lounge and Escape Lounges - The Centurion® Studio Partner, the Card Member must present the check-in representative with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D. Delta Skymiles® Reserve Card Members are only eligible to visit The Centurion® Lounge and Escape Lounges - The Centurion® Studio Partner when flying on a same-day Delta-marketed or Delta-operated flight.

Note: For Platinum and Delta SkyMiles® Reserve Card Members only.

The Centurion® Lounge is a day of departure lounge, which accommodates departing flights and arrivals when having connecting flights. Same-day round-trip itineraries are not considered connecting flights.

We will be happy to admit you within 3 hours of the departure time stated on your same-day, confirmed boarding pass; or if your outbound flight departs after the lounge closes for the day, we will admit you as early as 3 hours prior to the lounge closing, subject to available capacity.

For more information on access and guest policies, please view the Access page.

Note: Certain Platinum Cards may display the name and/or logo of a third-party merchant or financial institution. For questions about eligibility of these Platinum Cards for complimentary access to The Centurion network, please call the number on the back of your Card.

What services and amenities does The Centurion® Network offer?

The Centurion® Lounge

The Centurion® Lounge offers the following services and amenities at no additional cost once you enter the Lounge. All are available on a first-come, first-served basis and may not be reserved in advance. Certain services and amenities, such as conference rooms, family room and spa services, are subject to availability and are not guaranteed.

  • Member Services Professionals available to assist with your current travel itinerary, book future travel, address Card inquiries, make restaurant reservations and handle other requests
  • Fresh, seasonally-inspired fare developed in partnership with renowned local chefs
  • Signature cocktails, premium spirits and curated wines
  • High-speed Wi-Fi
  • Semi-private workspaces
  • TVs and a Digital Library of magazines and newspapers
  • Spa services*
  • Wine tasting area*
  • Conference room*
  • Shower suites* (currently closed)
  • Family room*
  • Luggage lockers*
    *Available in select locations.

Escape Lounges - The Centurion® Studio Partner

Escape Lounges - The Centurion® Studio Partner offers eligible Card Members exclusive perks inside the lounge. Card Members can enjoy an exclusively curated menu (including a Complimentary Premium Bar Snack and a selection of Complimentary Cocktails, Spirits, and Wines) and access to The Centurion® Lounge Digital Library.

What if I lost an item or left it behind?

Lost items are turned over to the airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to the airport lost and found.

Can I bring my pet into The Centurion® Lounge?

We welcome service animals, emotional support animals and pets into Centurion Lounges. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals.

  • Please note that some Centurion Lounge locations may have different requirements for pets, emotional support animals and service animals based on local laws and health department regulations. If you have any questions, please check with our front desk teams.
  • Pets, emotional support animals or service animals are the responsibility of their owner. The Centurion® Lounge and American Express are not responsible for any issues or incidents that arise from pets, emotional support animals or service animals being present in the lounge.

Guidelines for Pets & Emotional Support Animals

  • Pets and emotional support animals are welcome in Centurion Lounges as long as they remain in their closed carriers and with their owners at all times.
  • Pets and emotional support animals are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line).
  • Pets and emotional support animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
  • Pets and emotional support animals must be clean, well-behaved, and under their owner’s control at all times.
  • Pets and emotional support animals that bark or growl repeatedly, bite, or otherwise exhibit disruptive behavior may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.

Guidelines for Service Animals

  • We welcome service animals.
  • For service animals, a harness tag or vest indicating status as a service animal will help our lounge personnel.
  • Service animals should remain with their owners at all times.
  • Service animals should be kept on a leash or harness at all times (unless this impedes with the animal’s ability to perform its duties).
  • Service animals are not permitted on furniture, but are permitted in the owner’s lap if necessary for the animal to perform its duties. Likewise, we ask that owners do not bring their animals into food service areas (e.g., buffet line) unless absolutely necessary.
  • Service animals are not permitted to urinate or defecate in the lounge, even if using a portable pet relief system. We ask that guests with pets use designated animal relief areas in the airport when visiting.
  • Service animals must be clean, well-behaved, and under their owner’s control at all times.
  • Service animals that bark or growl repeatedly, bite or jump on guests, or otherwise exhibit disruptive behavior should be returned to a carrier or they may be removed from the lounge. We reserve the right to ask owners to remove animals from the lounge at our discretion.
What are The Centurion® Lounge house rules?

We ask that all guests observe the following house rules. We reserve the right to deny entry to any guest, or require any guest to leave, due to conduct that is inappropriate or disruptive to other guests, at the discretion of the staff.

  • Wearing a face covering is required while visiting the lounge except when eating or drinking.
  • Alcoholic beverages will not be served to anyone under 21 years of age or to anyone who appears to be intoxicated.
  • Food and alcoholic beverages may not be brought into, or removed from, the premises.
  • Smoking, chewing tobacco, smokeless tobacco and electronic cigarette use are not permitted.
  • While visiting The Centurion® Lounge, all guests must wear attire that is appropriate for a family environment.
  • Airline, airport and industry employees are not permitted to enter while in uniform or while wearing branded apparel or company/airport identification badges. This includes employees of private and corporate aircraft and charter carriers.